Overview and Scope

At ProdigitalService we strive to deliver top-tier client management solutions, sales portals, and digital agency services. Because we deal primarily with digital deliverables, custom setups, and intangible software services, we maintain a clear policy regarding refunds and cancellations. By purchasing or using our services, you acknowledge and agree to the terms outlined in this Refund Policy.

Digital Services and Non-Refundable Items

Due to the immediate access to digital assets, proprietary source code, portal infrastructure, and customized agency setup work provided by ProdigitalService, all sales, subscription fees, and custom development payments are generally non-refundable. Once a project has commenced, resources have been allocated, or portal credentials have been provisioned, we cannot offer full or partial refunds under normal circumstances.

We evaluate refund requests on a strict case-by-case basis. To be considered for any exception, you must meet the following criteria:

• The refund request must be submitted formally within 7 days of your initial transaction or purchase date.
• You must provide detailed, verifiable technical reasons or valid business justifications demonstrating that ProdigitalService failed to deliver the core scope of work or technical deliverables agreed upon.
• Services or custom dashboard features must not have been fully delivered, deployed, or utilized.

Exceptions and Special Circumstances

Exceptions to our non-refundable policy may be considered exclusively under specific conditions, such as:

• Duplicate billing or technical processing errors caused directly by our payment gateway.
• Proven inability of ProdigitalService to deliver the contracted project scope due to internal faults, where no alternative solution or compromise can be reached.

Processing Refund Claims

If a refund is approved under our special circumstances criteria, the refund will be processed using your original method of payment. Please note that transaction fees, administrative charges, or third-party merchant gateway fees may be deducted from the refunded amount where applicable. Processing times typically take between 5 to 10 business days depending on your financial institution.

If you have any questions or concerns regarding our Refund Policy, or if you wish to submit a formal refund inquiry for your account or project, please reach out to us directly through prodigitalservice.com.